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Privacy Policy

Last Updated: January 2026

1. Introduction

Sailor's Bail Bonds ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Court Access ("Service").

This policy complies with the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name
  • Client Data: Names, contact information, case details, court dates
  • Payment Information: Processed securely through Stripe; we do not store card numbers
  • Documents: Court documents, evidence files, and other uploads
  • Communications: Messages, support requests, and feedback

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies for authentication and preferences
  • Log Data: Server logs, error reports, access times

2.3 Information from Third Parties

  • Authentication: OAuth profile information when you sign in
  • Payment Processor: Transaction status from Stripe
  • SMS Provider: Delivery status from Twilio

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send court date reminders via SMS and email
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To fulfill our service agreement with you
  • Consent: When you opt-in to SMS notifications
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

  • Service Providers: Stripe (payments), Twilio (SMS), cloud hosting
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In connection with merger or acquisition
  • With Your Consent: When you authorize sharing

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

  • Account data: Deleted within 30 days of request
  • Client records: Retained per legal requirements (typically 7 years)
  • Audit logs: Retained for compliance purposes
  • Backups: Purged within 90 days

7. Your Rights

7.1 California Residents (CCPA)

You have the right to:

  • Know: What personal information we collect and how it's used
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt out of the sale of personal information (we don't sell)
  • Non-Discrimination: Equal service regardless of privacy choices

7.2 European Residents (GDPR)

You have the right to:

  • Access: Obtain a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion ("right to be forgotten")
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities
  • Restrict: Limit how we use your data
  • Withdraw Consent: Withdraw consent at any time

7.3 Exercising Your Rights

To exercise your privacy rights, use the Data Access Request feature in the Compliance section of Court Access, or contact us at [email protected].

We will respond to requests within 30 days (CCPA) or 30 days (GDPR).

8. Data Security

We implement security measures including:

  • Encryption in transit (TLS/SSL) and at rest
  • Access controls and authentication
  • Regular security audits and monitoring
  • Employee training on data protection
  • Incident response procedures

9. SMS Communications (TCPA)

Our SMS services comply with the Telephone Consumer Protection Act:

  • We only send messages with proper consent
  • Recipients can opt out by replying STOP
  • We honor opt-out requests immediately
  • Messages include identification and opt-out instructions

10. Cookies and Tracking

We use cookies for:

  • Essential: Authentication and security
  • Functional: Remembering preferences
  • Analytics: Understanding usage patterns

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights:

Sailor's Bail Bonds
Privacy Officer
Phone: (916) 256-3468
Email: [email protected]

15. California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information for direct marketing purposes.

By using Court Access, you acknowledge that you have read and understood this Privacy Policy.